Personal Customer Care
At The Gents Club, we believe that good service is a reflection of good taste.
Whether you have a question about your order, need assistance with sizing, or simply prefer speaking to someone who understands quality, we’re here for you.
Our team responds with the same care and attention to detail that we put into our garments. Every message is read carefully, and every reply is crafted with genuine consideration.
You can reach us at:
support@thegentsclub.eu
We aim to reply as promptly as possible, typically within one business day.
If you contact us over the weekend or during exceptionally busy periods, it may take a little longer — but rest assured, you will always hear back from us.
Thank you for being part of The Gents Club.
Your trust means everything.
Your Questions, Answered
Absolutely. All orders are dispatched from our European or international hubs, allowing us to deliver seamlessly across nearly every country worldwide. Your location will not affect the quality or care with which your order is handled.
We dispatch all orders within 1–3 business days.
Once shipped, delivery typically takes 3–5 business days, depending on your region.
We choose only trusted carriers who meet our standards of precision and reliability.
Yes. As soon as your order leaves one of our hubs, you’ll receive a detailed tracking link so you can follow your shipment at every stage of its journey.
We offer a 14-day return window, designed to be as effortless as possible.
Items must be unworn and in original condition. Once received and inspected, your refund will be processed promptly.
We honour every return with courtesy, no unnecessary questions, no complications.
Our customer care team is available at all times to assist you. Whether you need sizing guidance, order updates or styling advice, we respond with the same discretion and attentiveness we bring to every aspect of The Gents Club.
Yes. Orders above €100 / £85 / $100 qualify for complimentary worldwide shipping.
This is our way of thanking you for choosing The Gents Club.
Our pieces are designed in Europe and crafted with carefully selected manufacturing partners who share our values: refinement, durability, and attention to detail.
Every fabric, stitch and button meets our elevated quality standards.
Answer ricNo problem at all. If your item doesn’t fit to your liking, you may return it within 14 days or exchange it for a different size.
If you’re unsure, our support team is happy to provide personalised size advice.
If your order hasn’t shipped yet, we will gladly adjust sizing, address details or product choices.
Simply contact us as soon as possible. We work quickly, but we always strive to accommodate our members.